Report on Improving the Controls Over the Processing of Customer Requisitions

By Andary, Robert G.

Book Id: WPLBN0000099208
Format Type: PDF eBook:
File Size: 3.47 MB
Reproduction Date: 2008

Title:	Report on Improving the Controls Over the Processing of Customer Requisitions
Author:	Andary, Robert G.
Volume:
Language:	English
Subject:	Government publications, Legislation., Government Printing Office (U.S.)
Collections:	Government Library Collection
Historic Publication Date:
Publisher:	Government Printing Office


Citation APA MLA Chicago G. Andar, B. R. (n.d.). Report on Improving the Controls Over the Processing of Customer Requisitions. Retrieved from http://gutenberg.cc/

Excerpt
Excerpt: The Office of lnspector General conducted a performance audit to evaluate the adequacy, efficiency, and effectiveness of the internal controls over the requisition process, and the timeliness and accuracy of the decisions to forward requisitions to the Production Department and the Printing Procurement Department. The audit included tests of requisitions received during the months of June and August 1998. The audit identified opportunities to improve controls over the requisition process within Customer Services and the Production Department (Production) and the commitment to operate equipment at full or close to full utilization basis. Nine recommendations, when implemented, will improve and strengthen controls over processing requisitions within the Customer Services and Production Department and retain more agency requisitions in-house to maximize manpower efficiently and effectively and achieve full or close to full utilization basis.

Table of Contents
RESULTS IN BRIEF ............................................................................................. 1 BACKGROUND ...................................................................................................3. OBJECTIVE. SCOPE. AND METHODOLOGY ................................................... 6 FINDINGS AND RECOMMENDATIONS .............................................................8. 1. IDENTIFY COST-EFFECTIVE PRESSES AND BINDERY EQUIPMENT ...... 8 2 . OBTAIN COMPLETE AND ACCURATE INFORMATION ............................ 10 3 . REPLACE INEFFICIENT EQUIPMENT AND ADOPT NEW TECHNOLOGIES .......................................................................................... 12 4 . IMPROVE COMMUNICATIONS BETWEEN THE REQUSlTlON SECTION AND THE PRODUCTION PLANNING AND SCHEDULING COMMITTEE .. 15 5 . AUTOMATE THE REQUISITION PROCESS ...............................................1. 8 Appendix I: CHARTS OF MANPOWER AND EQUIPMENT ............................2 0 Appendix II: AN EXAMPLE OF INADEQUATE WEB PRESSES ....................2 3 Appendix Ill: INADEQUATE EQUIPMENT AND OLD TECHNOLOGY ...........2 4 Appendix IV: OTHER MATTERS DISCUSSED WITH MANAGEMENT ............2 6 Appendix V: PRODUCTION MANAGER'S COMMENTS ................................2. 7 Appendix VI: CUSTOMER SERVICES DIRECTOR'S COMMENTS .................3 0