Guidance for Developing a Training Program for Quality Systems

By Environmental Protection Agency

Book Id: WPLBN0000124934
Format Type: PDF eBook
File Size: 0.2 MB
Reproduction Date: 2007

Title:	Guidance for Developing a Training Program for Quality Systems
Author:	Environmental Protection Agency
Volume:
Language:	English
Subject:	Ecology, Natural resource issues, Environemtal protection
Collections:	Environmental Awareness Library Collection
Historic Publication Date:
Publisher:	United States Environmental Protection Agency


Citation APA MLA Chicago Agency, E. P. (n.d.). Guidance for Developing a Training Program for Quality Systems. Retrieved from http://gutenberg.cc/

Description
Excerpt: This guidance presents approaches to assessing quality assurance training needs and developing a training program for quality systems to support implementation and management of the Agency-wide quality system. This document is one of the U.S. Environmental Protection Agency Quality System Series documents. These documents describe the EPA policies and procedures for planning, implementing, and assessing the effectiveness of a quality system. Questions regarding this document or other Quality System Series documents should be directed to the Quality Staff at:

Table of Contents
TABLE OF CONTENTS Page CHAPTER 1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 BACKGROUND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.2 BENEFITS OF QUALITY SYSTEMS TRAINING . . . . . . . . . . . . . . . . . . . . . . 1 1.3 TRAINING AND THE EPA QUALITY SYSTEM . . . . . . . . . . . . . . . . . . . . . . 2 1.4 POLICY AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.5 SUPERSESSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.6 PERIOD OF APPLICABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.7 ADDITIONAL RESOURCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 CHAPTER 2. A DETAILED APPROACH TO BUILDING A QUALITY SYSTEMS TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2.1 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2.2 PHASE 1: UP-FRONT REVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2.3 PHASE 2: NEEDS ASSESSMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.4 PHASE 3: ANALYZING THE NEEDS ASSESSMENT DATA . . . . . . . . . . . 12 2.5 PHASE 4: DEVELOPING A QUALITY SYSTEMS TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.6 PHASE 5: CONSTRUCTING THE QUALITY SYSTEMS TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2.7 PHASE 6: EVALUATING THE QUALITY SYSTEMS TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 CHAPTER 3. A SIMPLIFIED APPROACH TO BUILDING A QUALITY SYSTEMS TRAINING PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.1 OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2 ALTERNATE PHASE 1: GET INFORMED . . . . . . . . . . . . . . . . . . . . . . . . . 24 3.3 ALTERNATE PHASE 2: ORGANIZE THE WORKLOAD . . . . . . . . . . . . . . 25 3.4 ALTERNATE PHASE 3: PERFORM GAP ANALYSIS . . . . . . . . . . . . . . . . 27 3.5 ALTERNATE PHASE 4: IDENTIFY METHODS TO ADDRESS GOALS . . 28 3.6 ALTERNATE PHASE 5: FORMULATE THE TRAINING PROGRAM . . . . 29 3.7 EVALUATING THE APPROACH TO BUILDING QUALITY SYSTEMS TRAINING PROGRAMS . . . . . . . . . . . . . . . . . . . . . . 30 CHAPTER 4. QUALITY SYSTEMS TRAINING RESOURCES . . . . . . . . . . . . . . . . . . . 35 4.1 AGENCY-WIDE QUALITY SYSTEMS TRAINING RESOURCES . . . . . . . 35 4.2 IN-HOUSE COURSE DEVELOPMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 4.3 USE OF CONTRACTORS/CONSULTANTS . . . . . . . . . . . . . . . . . . . . . . . . . 39 BIBLIOGRAPHY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 APPENDIX: FORMS FOR DEVELOPING A TRAINING PROGRAM . . . . . . . . . . . . . 45