Applying Total Quality Management Concepts to the Security Assistance Community

By Caudill, Tom H.

Book Id: WPLBN0000121196
Format Type: PDF eBook
File Size: 1.0 MB
Reproduction Date: 2005

Title:	Applying Total Quality Management Concepts to the Security Assistance Community
Author:	Caudill, Tom H.
Volume:
Language:	English
Subject:	Military, Armed Forces., National defense.
Collections:	Military and Armed Forces Library Collection
Historic Publication Date:
Publisher:	Department of Defense


Citation APA MLA Chicago Caudill, T. H. (n.d.). Applying Total Quality Management Concepts to the Security Assistance Community. Retrieved from http://gutenberg.cc/

Description
Government Reference Publication

Excerpt
Introduction: As long ago as the 1930s, two men at the U.S. Department of Agriculture, Walter A. Shewhart and W. Edwards Deming, developed techniques to bring industrial processes into what came to be called “statistical control.” Under this approach to management, limits of random variation in any aspect of a task were defined, establishing acceptable highs and lows in order to detect, study, and correct causes and effects in any process that affected the quality of a product resulting from that process.’ Dr. Deming later joined the Supreme Command for the Allied Powers to help prepare for the 1951 Japanese census.? Within a relatively short period oftime his philosophy and influence expanded into virtually every aspect of Japanese industry, and the rest, as the saying goes, is history. Thirty years after he first taught the Japanese his methods, Dr. Deming and the concept of Total Quality Management (TQM) was finally “discovered” in America.

Table of Contents
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